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Terms and Conditions

2. Terms & Conditions

By accessing and using the site domum-pt.com, you accept these Terms and Conditions in full, and any other laws or regulations which apply to the site and the World Wide Web. If you do not accept these Terms and Conditions in their completeness, it is advisable to leave the site.


2.1. Content ownership

The site is exclusively owned and operated by Domum Touristic Apartments.
All images belong to Domum and cannot be disclosed or used for other platforms or other purposes which Domum entity has not authorized.


2.2. Booking Conditions

• Reservations

We accept reservations made by phone or email. They can also be made through our online system which you can find on the website domum-pt.com, or on web platforms where Domum is also present. After the booking process, the confirmation with all the data for this will be sent to be confirmed by the customer. After validation it is necessary to make a bank transfer of 100% of the total costs of the reservation to be made. The deadline for payment is 24 hours and it is necessary to send the confirmation by email to geral@domum-pt.com. After the confirmation your reservation will be confirmed by Domum. Reservations will be validated according to the order of arrival of the booking confirmation.


• Payments

At time of booking it is necessary to pay 100% of the total value of the stay by bank transfer. The Domum has the right to ask for payment or additional identifications alternatives.

All extra expenses during your stay will be charged at your check-out. Key collection is mandatory otherwise Domum is authorized to use the credit card (discounting 60€).


• Security Deposit

The security deposit is to cover any damage or property damage caused in Domum Touristic Apartments. At the check-out, we will check the apartment and if there is no damage detected, the damage deposit is returned in full. In case of losses, it will be discounted.

The deposit amount doesn’t depends on the apartment type and size. The prices is 120€.

The credit card is required for guarantee. Domum reserves the right to authorize the credit card if there is any extensive damage.

Please specify that you have read and understood the rules of fees for your itinerary.


• Children

If you require a baby cot, please contact us when booking, to ensure that your stay is without any worries. These items have limited availability, subject to be confirmed during your reservation.


• Smoke

The Domum Apartments are non smoking apartments, guests mustn’t smoke in any space of the building.


• Animals

Animals are not allowed in Domum Apartments, except guide dogs.


• Safety Rules

We ask you to take into account the basic safety rules to prevent any incident inside the apartments. Porto is a safe city, but nevertheless we always ask our guests to take care of their bags, especially when walking outside at night.


• Promotions

Promotions have detailed terms & conditions for each situation. However, all general conditions are kept the same without any exception.
You can not accumulate several promotions in force.


• Arrival and Departure

The entry times in Domum Apartments are from 15h00 to 20h00. Departure must be before 11h00. With prior information and availability of Domum, the check-in and check-out times can be changed and adjusted depending on each situation.


• Cancellation policy
You can cancel your reservation free of charge up to 14 days before arrival. You will be charged the full amount of your reservation if you cancel within less than 14 days of the date of arrival.


• Occupation

There are not more people in the apartment allowed, than the maximum number of people indicated for each apartment.


2.3. Alterations of the terms

Domum reserves the right by its sole discretion, to change, modify, add, or remove portions of these terms at any time. Please check our site to take notice of any changes.

Docwings, Lda.